Patient Services & Scheduling Coordinator

MedStar Health; Baltimore (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health is seeking a front desk patient services representative to greet patients, coordinate flow, schedule appointments, and collect co-pays with accuracy. You will verify insurance, post payments, and update demographics to ensure clean, accessible medical records.

The role requires strong communication skills, the ability to work in a high-pressure environment, and a commitment to delivering excellent patient experiences across our hospitals and clinics.

Qualifications

• Requires high school diploma or GED.
• Experience in health care setting preferred.
• Ability to use computerized schedules and electronic records.

Responsibilities

• Greet patients and serve as the initial contact in the practice or department.
• Coordinate patient flow and manage appointment scheduling and check-in/check-out processes.
• Collect co-payments and process Time-of-Service (TOS) payments; verify demographics and insurance.
• Update patient records and ensure test requisitions are properly entered.
• Answer phone calls, provide triage, and relay messages to appropriate staff.
• Support quality and safety standards and assist with process improvements.

Skills

Customer service

Telephone etiquette

Interpersonal skills

Medical terminology

Communication skills

Education

High School Diploma or GED

Job description

MedStar Health is seeking a front desk patient services representative to greet patients, coordinate flow, schedule appointments, and collect co-pays with accuracy. You will verify insurance, post payments, and update demographics to ensure clean, accessible medical records.

The role requires strong communication skills, the ability to work in a high-pressure environment, and a commitment to delivering excellent patient experiences across our hospitals and clinics.