Patient Experience Coordinator

MedStar Health; Washington (District of Columbia); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health in Washington, DC, is seeking a patient services representative to greet patients, coordinate flow, and handle appointments, co-payments, and insurance updates. The role emphasizes timely, accurate data entry and strong customer service to enhance the patient experience.

You will register patients, process Time-of-Service payments, prepare requisitions, and support test orders while maintaining precise records and a welcoming, efficient environment for all visitors.

Qualifications

• High school diploma or GED required; experience in healthcare is preferred.
• Excellent customer service and communication abilities.
• Ability to manage multiple tasks in a fast-paced setting with accuracy.

Responsibilities

• Greets patients and coordinates intake to ensure smooth flow.
• Registers patients, verifies insurance, and collects co-pays.
• Schedules appointments and processes time-of-service payments.
• Updates demographics and insurance information in the system.
• Provides follow-up appointments and test requisitions as needed.
• Answers phones, triages calls, and directs messages appropriately.
• Maintains neat reception areas and supports quality improvement efforts.

Skills

Customer service

Verbal communication

Organizational skills

Telephone etiquette

Medical terminology

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health in Washington, DC, is seeking a patient services representative to greet patients, coordinate flow, and handle appointments, co-payments, and insurance updates. The role emphasizes timely, accurate data entry and strong customer service to enhance the patient experience.

You will register patients, process Time-of-Service payments, prepare requisitions, and support test orders while maintaining precise records and a welcoming, efficient environment for all visitors.