Urgent Care Patient Experience Specialist

MedStar Health’s Washington Hospital Center; Glen Burnie (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health Urgent Care is seeking a front desk associate responsible for greeting patients, confirming appointments, and guiding them through the intake process. You will verify insurance, collect co-pays, and post time-of-service charges to ensure accurate billing.

You’ll also schedule follow-ups and test requisitions while supporting patient flow and data entry. The role requires excellent communication, basic medical terminology knowledge, and the ability to handle high-volume,

Qualifications

• High school diploma or GED required; one year of relevant education may substitute for work experience.
• Experience in healthcare customer service preferred, with familiarity of scheduling systems and electronic records.

Responsibilities

• Greet patients courteously and manage front-desk workflow to ensure smooth patient flow.
• Register patients, verify insurance, collect co-pays, and post time-of-service payments.
• Schedule appointments and referrals; prepare tests requisitions as needed.
• Answer calls, provide telephone triage, and direct messages appropriately.
• Maintain patient records and accurate demographic/insurance information.

Skills

Interpersonal communication

Telephone etiquette

Medical terminology

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health Urgent Care is seeking a front desk associate responsible for greeting patients, confirming appointments, and guiding them through the intake process. You will verify insurance, collect co-pays, and post time-of-service charges to ensure accurate billing.

You’ll also schedule follow-ups and test requisitions while supporting patient flow and data entry. The role requires excellent communication, basic medical terminology knowledge, and the ability to handle high-volume,