Patient Experience & Scheduling Coordinator

MedStar Health; Cherry Valley (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health seeks a front desk/administrative associate to greet patients and coordinate patient flow within the department. You will handle registrations, verify insurance, collect co-pays, and schedule tests and follow-up visits to ensure smooth clinic operations.

The role requires excellent customer service, knowledge of medical terminology, and the ability to work under pressure while maintaining patient confidentiality and courtesy.

Qualifications

• High School Diploma or GED required; one year of relevant education may substitute for work experience.
• Experience in health care settings and use of scheduling/registration systems preferred.
• CPR certification required within 90 days of hire.

Responsibilities

• Greets patients and serves as initial contact for the practice or department.
• Registers patients, verifies insurance, and explains patient financial responsibilities.
• Schedules appointments and handles time-of-service payments and co-pays.
• Updates demographics and insurance data; prepares requisitions for tests.
• Manages phone communications, triage, and directs messages appropriately.

Skills

Interpersonal communication

Customer service

Telephone etiquette

Medical terminology

Prioritization

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health seeks a front desk/administrative associate to greet patients and coordinate patient flow within the department. You will handle registrations, verify insurance, collect co-pays, and schedule tests and follow-up visits to ensure smooth clinic operations.

The role requires excellent customer service, knowledge of medical terminology, and the ability to work under pressure while maintaining patient confidentiality and courtesy.