Patient Access & Experience Specialist

MedStar Health; Rosedale (MD); On-site; USD 25,000 - 44,000; Full time

Job summary

MedStar Health seeks a patient-facing coordinator to greet patients, manage the front desk, and ensure smooth flow through the department. You will collect co-pays and process time-of-service payments, verify demographics and insurance, and schedule follow-up appointments and tests as needed.

Responsibilities include updating patient information, handling messages, and supporting care teams to improve the patient experience. Prior experience in healthcare settings is preferred.

Qualifications

• Excellent interpersonal communication and customer service skills.
• Requires knowledge of medical terminology and effective oral and written communication skills.
• Ability to work in a high-pressure environment and prioritize tasks for multiple providers.

Responsibilities

• Greet patients and coordinate flow through the department.
• Register patients, verify insurance, collect co-pays, and process time-of-service payments.
• Schedule appointments, handle follow-ups and referrals, and prepare requisitions for tests.

Skills

Interpersonal skills

Customer service

Telephone etiquette

Medical terminology

Oral communication

Written communication

Education

High School Diploma or GED

Job description

MedStar Health seeks a patient-facing coordinator to greet patients, manage the front desk, and ensure smooth flow through the department. You will collect co-pays and process time-of-service payments, verify demographics and insurance, and schedule follow-up appointments and tests as needed.

Responsibilities include updating patient information, handling messages, and supporting care teams to improve the patient experience. Prior experience in healthcare settings is preferred.