Urgent Care Front Desk & Admin Coordinator

Bay Cove Cape Cod; Boston (MA); On-site; USD 25,000 - 36,000; Full time

Job summary

Bay Cove Human Services is seeking an Administrative Assistant to operate the front desk of the Urgent Care Center, coordinating non-clinical operations and triaging calls. You will provide administrative support to the AMCI Director and team, and assist Persons, families, and external partners with timely information.

This non-exempt, full-time role shifts Monday to Friday, 2pm–10pm, and requires strong organizational, communication, and computer skills, with ability to lift 40 pounds and

Qualifications

• Bachelor’s Degree preferred, preferably in psychology, social work, or a related area.
• High School diploma or GED required.
• Experience in programs serving mental health or substance use is preferred.
• Professional written and oral communications skills.

Responsibilities

• Greet front desk visitors and answer telephone calls at the UCC.
• Triage and coordinate communication between the UCC Call Center and the program.
• Provide timely, accurate information to Persons, families and agencies.
• Offer administrative support: filing, supplies, petty cash, and scheduling.
• Use recovery-oriented language in all interactions with Persons and staff.
• Maintain relationships with insurers, police, DMH, and community partners.

Skills

Communication skills

Organizational skills

Word processing

Google Apps

Windows OS

Education

Bachelor's degree preferred

High School diploma or GED required

Tools

Windows

Microsoft Word

Google Workspace

Job description

Bay Cove Human Services is seeking an Administrative Assistant to operate the front desk of the Urgent Care Center, coordinating non-clinical operations and triaging calls. You will provide administrative support to the AMCI Director and team, and assist Persons, families, and external partners with timely information.

This non-exempt, full-time role shifts Monday to Friday, 2pm–10pm, and requires strong organizational, communication, and computer skills, with ability to lift 40 pounds and