Urgent Care Front Desk & Patient Services Coordinator

Cape Cod Healthcare Inc.; Hyannis (MA); On-site; USD 29,000 - 35,000; Part time

Job summary

Medical Affiliates of Cape Cod in Hyannis, MA is seeking a clerical/secretarial and customer service assistant for the Urgent Care Center. The role involves greeting patients, registering information, and handling calls with care and accuracy.

Responsibilities include chart maintenance, reviewing payment policies, collecting copays, and coordinating with physicians and staff to ensure smooth operations. Schedule is 28 hours per week with rotating days and evenings.

Qualifications

• 1 year of office experience preferred.
• Medical Terminology knowledge preferred.
• Strong communication and interpersonal skills required.
• Experience with current office technology and MS Office.

Responsibilities

• Greet patients, collect demographic and insurance information, and register patient into the system.
• Review payment policies and collect copay at time of service.
• Answer telephone quickly, direct calls, and take accurate messages.
• Refer requests for medical records to appropriate personnel.
• Maintain patient records and scan documents into charts.

Skills

Strong communication

Interpersonal skills

Education

Medical Terminology knowledge

Tools

Microsoft Office

Job description

Medical Affiliates of Cape Cod in Hyannis, MA is seeking a clerical/secretarial and customer service assistant for the Urgent Care Center. The role involves greeting patients, registering information, and handling calls with care and accuracy.

Responsibilities include chart maintenance, reviewing payment policies, collecting copays, and coordinating with physicians and staff to ensure smooth operations. Schedule is 28 hours per week with rotating days and evenings.