Administrative Assistant - Adult Mobile Crisis Intervention - Boston CBHC AMCI

Bay Cove Cape Cod; Boston (MA); On-site; USD 25,000 - 36,000; Full time

Job summary

Bay Cove Human Services is seeking an Administrative Assistant to operate the front desk of the Urgent Care Center, coordinating non-clinical operations and triaging calls. You will provide administrative support to the AMCI Director and team, and assist Persons, families, and external partners with timely information.

This non-exempt, full-time role shifts Monday to Friday, 2pm–10pm, and requires strong organizational, communication, and computer skills, with ability to lift 40 pounds and

Qualifications

• Bachelor’s Degree preferred, preferably in psychology, social work, or a related area.
• High School diploma or GED required.
• Experience in programs serving mental health or substance use is preferred.
• Professional written and oral communications skills.

Responsibilities

• Greet front desk visitors and answer telephone calls at the UCC.
• Triage and coordinate communication between the UCC Call Center and the program.
• Provide timely, accurate information to Persons, families and agencies.
• Offer administrative support: filing, supplies, petty cash, and scheduling.
• Use recovery-oriented language in all interactions with Persons and staff.
• Maintain relationships with insurers, police, DMH, and community partners.

Skills

Communication skills

Organizational skills

Word processing

Google Apps

Windows OS

Education

Bachelor's degree preferred

High School diploma or GED required

Tools

Windows

Microsoft Word

Google Workspace

Job description

Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeast Massachusetts.

Job Summary:

The Administrative Assistant operates the front desk of the Urgent Care Center (UCC), and is responsible for organizing, coordinating, and monitoring all non-clinical operations of the program under the direction of the AMCI Director and other managers providing administrative assistance including triaging calls, assisting Persons, their families and collateral service providers to get answers to questions; and providing direct support to team staff, including monitoring & coordinating daily team schedules and supporting staff both in the office and in the field. The Administrative Assistant will often be the first responder to Persons, families, funders and outside providers and is therefore essential in delivering accurate and timely information to all interested parties in a way that supports Bay Cove’s mission.

This is a non-exempt position. The schedule for this position is Monday-Friday 2pm-10pm.

Essential Functions of Position:

• Manage the front door by greeting people at UCC and answering telephone calls
• Triage and coordinate communication between the UCC Call Center and the program
• Ensure answers to questions for Persons, families, community sources, and agencies are delivered in an accurate and timely manner
• Provide a range of administrative support to the program including setting up files, ordering supplies, equipment, securing taxi vouchers, maintaining petty cash, etc.
• Utilize recovery-oriented language and principles in all communication and interactions with Persons, colleagues, and collaterals
• Maintains effective working relationships with insurers, on site campus police, DMH, BMC, BEST, local community resources, and treatment/rehabilitation programs throughout the Greater Boston community
• Perform other duties as assigned by supervisor

Requirements for the Position:

• Bachelor’s Degree is preferred, preferably in Psychology, Social Work, or a related area
• A High School diploma or GED is required
• Experience working in programs providing services to individuals who have mental health and/or substance use challenges is strongly preferred
• Knowledge of accounting procedures, medical records management, and personnel policies and procedures is preferred.
• Professional written and oral communications skills.
• High degree of personal organization, attention to detail, and time management skills.
• Proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps.
• Ability to climb stairs and carry up to 40 pounds, as well as the physical capacity to assist people with mobility impairments as needed.
• Valid driver's license preferred.
• Bilingual candidates encouraged to apply, pay differential offered for candidates with fluency in certain essential languages.

• Utilizes a flexible and responsible work style that meets evolving needs of the agency.
• Works with integrity and respects the dignity and value of all individuals.
• Exhibits mission through job knowledge, pride in work role, and advocacy.
• Promotes diversity and inclusion of all individuals.
• Works in a collaborative, compassionate manner with stakeholder/ partners

Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply.

Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.

Pay Rate: $22.07/hr