Travel-Ready Server Support Technician

Worldwide TechServices; Columbia Township (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic Server Support professional to troubleshoot and repair desktops, laptops, and servers for clients. This senior role involves direct client interaction, timely issue resolution, and accurate real-time reporting.

The position requires 0–2 years of relevant experience and a technical certification. Travel to client sites and maintaining OEM certifications are expected, with a valid driver's license and reliable transportation. Equal opportunity employer.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Client communication

Client travel

Long-distance travel

Overnight assignments

Heavy lifting

Repair toolkit

Education

Technical school certification

0-2 years experience

Job description

Worldwide TechServices is seeking a Dynamic Server Support professional to troubleshoot and repair desktops, laptops, and servers for clients. This senior role involves direct client interaction, timely issue resolution, and accurate real-time reporting.

The position requires 0–2 years of relevant experience and a technical certification. Travel to client sites and maintaining OEM certifications are expected, with a valid driver's license and reliable transportation. Equal opportunity employer.