Senior Server Support Technician — On-Site, Travel Included

Worldwide TechServices, LLC; Columbus (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic Server Support professional to troubleshoot desktops, laptops, deskside support, ESF, and servers. You will interact with clients to address technical issues and respond promptly, with duties including service-call handling, reporting, and inventory control.

The role requires 0–2 years of experience, technical certification, and the ability to travel to client sites, sometimes overnight, while maintaining OEM certifications and adhering to safety

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain OEM certifications as directed by management.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls within the client SLA.
• Meet customer service criteria as outlined in guidelines and policies.
• Complete administrative tasks and real-time reporting for each call.
• Follow policies and guidelines for successful service delivery.
• Ensure control of assets and inventory through prompt turnaround of parts.
• Report all activity accurately and timely.
• Understand safety policies and work within guidelines.
• Other duties may be assigned to meet business needs.

Skills

Communicate technical issues

Drive to client locations

Drive long distances

Overnight assignments

Lift up to 50 lbs

Repair tool kit

Education

Technical school certification or equivalent

0-2 years of relevant experience

Tools

OEM Certifications

Hardware knowledge

Software knowledge

Job description

Worldwide TechServices is seeking a Dynamic Server Support professional to troubleshoot desktops, laptops, deskside support, ESF, and servers. You will interact with clients to address technical issues and respond promptly, with duties including service-call handling, reporting, and inventory control.

The role requires 0–2 years of experience, technical certification, and the ability to travel to client sites, sometimes overnight, while maintaining OEM certifications and adhering to safety