Senior Server Support Technician

Talentify; New Orleans (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic Server Support specialist in a senior role to troubleshoot desktops, laptops, ESF, and servers, and to interact with clients to resolve issues promptly.

The position requires technical school certification or equivalent, 0–2 years of relevant experience, and willingness to travel to client locations with a reliable vehicle and insurance. OEM certifications must be maintained.

Qualifications

• Technical school certification or equivalent is typically required.
• 0-2 years of relevant experience preferred.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Answer client questions in a professional manner.
• Accept and deliver all service calls within client SLAs.
• Meet customer service satisfaction criteria per guidelines.
• Complete administrative tasks and real-time reporting for each call.
• Follow policies for successful service delivery and asset control.

Skills

Customer communication

Driving

Equipment handling

Basic repair tools

Lifting 50 lbs

Education

Technical school cert

Tools

Software knowledge

Hardware knowledge

Job description

Worldwide TechServices is seeking a Dynamic Server Support specialist in a senior role to troubleshoot desktops, laptops, ESF, and servers, and to interact with clients to resolve issues promptly.

The position requires technical school certification or equivalent, 0–2 years of relevant experience, and willingness to travel to client locations with a reliable vehicle and insurance. OEM certifications must be maintained.