Senior Field Server Support Technician

Worldwide TechServices, LLC; Bellmawr (NJ); Hybride; USD 42 000 - 60 000; Plein temps

Résumé du poste

Worldwide TechServices, LLC seeks a Dynamic Server Support specialist to troubleshoot and repair desktops, laptops, deskside servers for client sites. You will interact with clients to resolve issues promptly and accurately, ensuring service quality.

The role requires a technical certification or equivalent and 0-2 years of relevant experience, with a valid driver's license and willingness to travel, including overnight stays. Lift up to 50 lbs and carry a basic repair toolkit.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsabilités

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Connaissances

Client communication

Travel to clients

Lift equipment

Repair toolkit

Formation

Technical certification (tech school) or equivalent

Outils

Hardware and software knowledge

Description du poste

Worldwide TechServices, LLC seeks a Dynamic Server Support specialist to troubleshoot and repair desktops, laptops, deskside servers for client sites. You will interact with clients to resolve issues promptly and accurately, ensuring service quality.

The role requires a technical certification or equivalent and 0-2 years of relevant experience, with a valid driver's license and willingness to travel, including overnight stays. Lift up to 50 lbs and carry a basic repair toolkit.