Senior Server Support Technician – On‑Site Travel

Worldwide TechServices; Farmington (CT); On-site; USD 42,000 - 64,000; Full time

Job summary

Worldwide TechServices seeks a Senior Dynamic Server Support professional to troubleshoot desktops, laptops, deskside, ESF and servers for clients. You will operate on-site, deliver timely service calls, and communicate effectively to resolve issues.

The role requires OEM certifications maintenance and the ability to travel to client locations, including long distances and overnight stays when necessary.

Qualifications

• Technical school certification or equivalent, with 0-2 years of relevant experience.
• Prior customer service experience is a plus.
• Maintain all OEM certifications as directed by Management.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies.
• Complete all administrative tasks associated with each call as documented in established policies and guidelines.
• Complete real-time reporting of all calls as documented in established policies and guidelines.
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity in an accurate and timely manner.
• Understand all Safety policies and guidelines and work within the guidelines of policies daily.
• Additional requirements may exist if offer of employment is extended.
• Other duties may be assigned to meet business needs

Skills

Client communication

Driver's license

Lifting up to 50 lbs

Repair toolkit

Education

Technical school certification or equivalent

Job description

Worldwide TechServices seeks a Senior Dynamic Server Support professional to troubleshoot desktops, laptops, deskside, ESF and servers for clients. You will operate on-site, deliver timely service calls, and communicate effectively to resolve issues.

The role requires OEM certifications maintenance and the ability to travel to client locations, including long distances and overnight stays when necessary.