Travel‑Ready Client Success & Growth Manager

Marathon Health; Cincinnati (OH); On-site; USD 80,000 - 110,000; Full time

Job summary

Marathon Health seeks a Client Success Manager to build and sustain strong client and broker partnerships, guiding strategic planning within each client’s business to drive clinical and savings outcomes.

The role involves proactive issue resolution, consulting on best practices, reviewing services, and delivering market insights. Requires a Bachelor’s degree in business or healthcare administration and 5+ years of related healthcare operations or account management experience.

Qualifications

• Bachelor’s degree in business or healthcare administration; 5+ years in healthcare operations or client management.
• Experience influencing stakeholders at all levels and renewing contracts.
• Strong grasp of healthcare data analytics, performance guarantees, and operating alignment.

Responsibilities

• Develop and maintain a strong client and broker partnership with assigned customers.
• Lead renewal terms and successfully renew clients at targeted escalation.
• Identify revenue growth opportunities with existing clients, including new populations and services.
• Collaborate with marketing to create client engagement plans and improve utilization.
• Provide timely client reporting and manage performance data for clinic operations.

Skills

Client management

Healthcare analytics

Stakeholder influence

Presentation skills

Education

Bachelor's degree in business or healthcare administration

Tools

Salesforce

Tableau

CRM tools

Job description

Marathon Health seeks a Client Success Manager to build and sustain strong client and broker partnerships, guiding strategic planning within each client’s business to drive clinical and savings outcomes.

The role involves proactive issue resolution, consulting on best practices, reviewing services, and delivering market insights. Requires a Bachelor’s degree in business or healthcare administration and 5+ years of related healthcare operations or account management experience.