Remote Client Success Manager I, Healthcare

Marathon Health, LLC; Northern (KY); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Marathon Health, LLC is seeking a Client Success Manager I to build strong client and broker partnerships for small to mid-size accounts. You will drive clinical and savings outcomes by planning, consulting, and offering market insights while coordinating with Sales, Operations and Implementation teams.

The role focuses on renewals, growth opportunities, and proactive issue resolution, with up to 50% travel and a flexible engagement model as part of a standardized service package.

Qualifications

• Bachelor’s degree in Business or Healthcare Administration and 2–5 years in healthcare, health insurance, brokerage/consulting, or direct HR/benefits.

Responsibilities

• Manages clients aligned to small group service package standards with low-touch engagement.
• Develops understanding of population health and healthcare utilization data; communicates results clearly.
• Leads renewal planning and contract terms, pursuing revenue growth opportunities.
• Coordinates with sales, operations, and implementation teams for new health center projects.
• Creates client-specific engagement plans with marketing to drive utilization and patient experience.

Skills

Presentation skills

Communication skills

Project management

Cross-functional collaboration

Travel readiness

Education

Bachelor’s degree in Business or Healthcare Administration

Tools

Microsoft Office

Tableau

Salesforce

Job description

Marathon Health, LLC is seeking a Client Success Manager I to build strong client and broker partnerships for small to mid-size accounts. You will drive clinical and savings outcomes by planning, consulting, and offering market insights while coordinating with Sales, Operations and Implementation teams.

The role focuses on renewals, growth opportunities, and proactive issue resolution, with up to 50% travel and a flexible engagement model as part of a standardized service package.