Client Success Manager - Healthcare Growth & Data

Marathon Health; Indiana; Hybrid; USD 80.000 - 110.000; Vollzeit

Benefits dieser Stelle

Annual incentive

Zusammenfassung

Marathon Health is seeking a Client Success Manager I to develop and sustain strong partnerships with small to medium-sized clients and brokers. This role focuses on strategic planning, data-driven insights, and proactive service improvements to drive clinical and savings outcomes.

You will engage across Sales, Operations, and Implementation to plan new health center launches, renewals, and growth opportunities while maintaining open client communications and ensuring service quality.

Qualifikationen

• Bachelor’s degree in Business or Healthcare Administration and 2–5 years in healthcare, health insurance, brokerage/consulting, or direct HR/benefits.
• Experienced in developing and delivering presentations.
• Possesses strong oral and written communication skills.
• Ability to build, foster, and maintain positive professional relationships.
• Ability to influence others and work cross-functionally; possess ability to manage ambiguity and the organizational acumen to establish effective internal networks.

Aufgaben

• Manages clients aligned to small group service package standards which may demand lower touch and have standardized processes.
• Develop a deep understanding and interest of population health and health care utilization data with the ability to articulate results - leveraging data to tell a story (relate and interpret data).
• Participates in new health center implementations planning and launch alongside the Sales team, local operations leadership and Implementation Team.
• Leads competitive renewal re-bids for assigned clients. Manage contractual requirements including renewal terms and successfully renew clients at targeted escalation.
• Identify and target revenue growth opportunities with existing clients including new member populations, health centers, products, and services.
• Supports clients with tiered engagement models or aggregator relationships.
• Help define and leverage the “coverage model” for assigned clients.
• Use creative feedback tools to develop an understanding of customer’s needs, work with internal partners to improve products and services.
• Operates within a team-based approach, collaborating closely with Client Success Directors (CSDs) for day-to-day leadership, mentorship, and escalation support.
• Coordinate with the marketing team to develop and implement client specific engagement plan including communication and incentive plans to improve utilization and patient experience.
• Responsible for partnering with Directors of Operations and local health center leadership on ways to drive -employee and member engagement, achieve clinical and savings metrics as well as performance guarantees and maintain open communications with clinical staff.
• In collaboration with Operational & Clinical leadership, analyze, summarize, report and manage performance data related to clinic operations. Understand and track risk metrics related to the success of the partnership. Proactively monitor and manage Performance Guarantees to manage payout.
• Salesforce documentation and reporting.
• Execute all necessary contractual requirements in a timely manner; may assist in Requests for Proposals (RFPs) as requested.
• Support the coordination of client eligibility file processing, invoicing, incentive documentation and reporting.
• May serve as the lead point of contact for all customer needs/request.
• Maintain broker relationship and engage in positive relationship to advocate on behalf of mutual client.
• Run, interpret and deliver client reporting on the appropriate frequency.

Kenntnisse

Presentation skills

Communication

Relationship building

Cross-functional collaboration

Project management

MS Office

Tableau

Salesforce

CRM systems

Travel up to 50%

Ausbildung

Bachelor’s degree in Business or Healthcare Administration

Tools

Tableau

Salesforce

Microsoft Office

Jobbeschreibung

Marathon Health is seeking a Client Success Manager I to develop and sustain strong partnerships with small to medium-sized clients and brokers. This role focuses on strategic planning, data-driven insights, and proactive service improvements to drive clinical and savings outcomes.

You will engage across Sales, Operations, and Implementation to plan new health center launches, renewals, and growth opportunities while maintaining open client communications and ensuring service quality.