Travel Payments Associate – Back‑Office Support

TravelPerk; Chicago (IL); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Equity in Perk

20 vacation days + 12 holidays

Multiple medical plans with company HS

401(k) with company match

Life and disability coverage

Pet insurance discounts

Job summary

AmTrav, a Perk subsidiary, is hiring an entry-level Payments & Refunds Specialist in Chicago. This back-office role partners with hotels and vendors to resolve travelers' payments issues, handling high-volume outbound contacts and ensuring smooth reimbursements.

You’ll need strong communication and prioritization, and you’ll work in a hybrid setup with supportive coaching. We offer equity, generous vacation, multiple medical plans with HSA, 401(k) match, life and disability coverage, and ample

Qualifications

• Excellent written and verbal communication skills with the ability to listen, empathize, and build rapport.
• Self-motivated and able to work independently in a fast-paced, high-volume setting with minimal supervision.
• Proficient with Windows-based applications and comfortable working on a computer for extended periods.

Responsibilities

• Make a high volume of outbound calls to hotels and travel vendors on behalf of travelers.
• Contact hotels to obtain folios, receipts, and other required documentation.
• Follow up with travelers and travel administrators to collect updated payment information when needed.
• Create and distribute pre-authorization forms, including prepaid payment forms and virtual credit cards.
• Coordinate directly with hotels to resolve payment issues and assist with credit card reversals.
• Maintain accurate records and provide timely updates to ensure a seamless traveler experience.

Skills

Excellent communication

Fast-paced environment

Independent work

Windows applications

Coachable

Attention to detail

Customer-focused

Job description

AmTrav, a Perk subsidiary, is hiring an entry-level Payments & Refunds Specialist in Chicago. This back-office role partners with hotels and vendors to resolve travelers' payments issues, handling high-volume outbound contacts and ensuring smooth reimbursements.

You’ll need strong communication and prioritization, and you’ll work in a hybrid setup with supportive coaching. We offer equity, generous vacation, multiple medical plans with HSA, 401(k) match, life and disability coverage, and ample