Payments & Refunds Specialist - AmTrav

Traveltechessentialist; Chicago (IL); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

20 vacation days

401(k) plan with matching contributions

Work from Anywhere days

Paid parental leave

Job summary

Traveltechessentialist is hiring a Payments & Refunds Specialist to deliver top-notch service, ensuring efficient resolution of travelers' critical issues. The role involves substantial communication with vendors and managing multiple accounts in a fast-paced environment.

This entry-level position is based in Illinois, with a remote work opportunity. Ideal candidates should have excellent communication skills and a positive customer-focused attitude.

Qualifications

• Excellent written and verbal communication skills with the ability to empathize.
• Self-motivated and able to work independently.
• Strong attention to detail and organizational skills.

Responsibilities

• Make a high volume of outbound calls to hotels and vendors.
• Contact hotels for receipts and required documentation.
• Resolve payment issues directly with hotels.

Skills

Strong communication

Prioritization

Team-first mindset

Attention to detail

Self-motivated

Job description

About the Role

Join AmTrav, a subsidiary of Perk—a global "unicorn" valued at $1.4 billion. We are a hyper‑growth SaaS platform transforming the $1.3 trillion business travel market. We combine world‑class tech with human empathy to ensure business travelers are never stranded and always supported.

This is an excellent entry‑level opportunity for anyone looking to build a career in the travel industry. Payments & Refunds Specialists are responsible for delivering AmTrav’s highest standard of service, ensuring travelers’ critical issues are resolved efficiently and with care. This is a back‑office role—you won’t be working directly with clients, but instead partnering with hotels and vendors to make sure every traveler’s needs are met. Success in this role comes down to strong communication, sharp prioritization, and a genuine team‑first mindset. If you thrive managing multiple accounts, juggling timelines, and keeping things moving behind the scenes, this one’s for you.

What You'll Do

• Make a high volume of outbound calls to hotels and travel vendors on behalf of our travelers.
• Contact hotels to obtain folios, receipts, and other required documentation.
• Follow up with travelers and travel administrators to collect updated payment information when needed.
• Create and distribute pre‑authorization forms, including prepaid payment forms and virtual credit cards.
• Coordinate directly with hotels to resolve payment issues and assist with credit card reversals.
• Maintain accurate records and provide timely updates to ensure a seamless traveler experience.

What We’re Looking For

• Previous travel industry experience is a plus, but not required—we're happy to train the right candidate.
• Spanish‑language proficiency is a bonus but not required.
• Excellent written and verbal communication skills, with a strong ability to listen, empathize, and build rapport.
• Comfortable receiving coaching and feedback in a performance‑driven environment focused on continuous development.
• Self‑motivated and able to work independently in a fast‑paced, high‑volume setting with minimal supervision.
• Proficient with Windows‑based applications and comfortable working on a computer for extended periods.
• A positive, professional, and customer‑focused attitude when interacting with both travelers and colleagues.
• Demonstrated ability to meet performance goals and maintain a strong, reliable work history.
• Strong attention to detail and organizational skills, with the ability to manage multiple tasks simultaneously.

What We Offer

• Competitive compensation and equity ownership in Perk.
• 20 vacation days and 12 public holidays.
• Three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan.
• Dental, vision, and Wellhub’s gym subscription from your start date.
• Life and disability policies from your start date, with options to add extra protection through voluntary buy‑up plans.
• 401(k) plan with company matching contributions.
• Partner discounts on pet insurance.
• Annual Perk events and a spectacular summer party.
• Spring Health—market‑leading wellbeing partner—providing fast, comprehensive access to therapy and coaching sessions for you and your loved ones.
• 12–16 weeks’ paid parental leave.
• 16 paid hours per year to volunteer for charitable causes.
• Up to 20 "Work from Anywhere" days per year.
• A four‑week, fully paid sabbatical after 5 years.
• Relocation support for our hubs.

Compensation

Compensation for this role is a combination of hourly and stock options. The anticipated hourly wage is between $20 - $22 per hour. Actual compensation may vary based on specific qualifications, experience, and other job‑related factors.

Shift Looking to Fill

• Monday‑Friday 12pm‑9pm CST OFF Sat/Sun (REMOTE)

Training Schedule

• Monday‑Friday 8am‑4:30pm CST for 4 weeks (HYBRID in the Chicago office)

How We Work

We take an IRL‑first approach to work, where our team works together in‑person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world. English is the official language at the office. Please submit your resume in English if you choose to apply.

Equal Opportunity Employer

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.