Travel Payments & Refunds Expert

Perk Inc.; Chicago (IL); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Equity ownership

Vacation days

Medical plans

Wellbeing support

Parental leave

401(k) plan

Pet insurance discounts

Job summary

Perk Inc. seeks an entry-level Payments & Refunds Specialist to support AmTrav, a Perk subsidiary, in a back-office capacity. You will partner with hotels and vendors to resolve issues, manage payments, and ensure travelers are supported with care and efficiency.

Strong communication, multitasking, and organizational skills are essential, with no direct client-facing duties. Hybrid schedule in Chicago, with ample growth potential in a dynamic SaaS travel platform.

Qualifications

• Excellent written and verbal communication skills, with a strong ability to listen, empathize, and build rapport.
• Self-motivated and able to work independently in a fast-paced, high-volume setting with minimal supervision.
• Proficient with Windows-based applications and comfortable working on a computer for extended periods.
• Demonstrated ability to meet performance goals and maintain a strong, reliable work history.

Responsibilities

• Make a high volume of outbound calls to hotels and travel vendors on behalf of travelers.
• Contact hotels to obtain folios, receipts, and other required documentation.
• Follow up with travelers and travel administrators to collect updated payment information when needed.
• Create and distribute pre-authorization forms, including prepaid payment forms and virtual credit cards.
• Coordinate directly with hotels to resolve payment issues and assist with credit card reversals.
• Maintain accurate records and provide timely updates to ensure a seamless traveler experience.

Skills

Communication skills

Multitasking

Customer service

Tools

Windows OS

Job description

Perk Inc. seeks an entry-level Payments & Refunds Specialist to support AmTrav, a Perk subsidiary, in a back-office capacity. You will partner with hotels and vendors to resolve issues, manage payments, and ensure travelers are supported with care and efficiency.

Strong communication, multitasking, and organizational skills are essential, with no direct client-facing duties. Hybrid schedule in Chicago, with ample growth potential in a dynamic SaaS travel platform.