Payments Specialist

AmTrav by Perk; Chicago (IL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Equity

Vacation days

Medical plans

HSA

Life insurance

Disability insurance

401(k) match

Work from anywhere

Sabbatical

Volunteer hours

Pet insurance

Job summary

AmTrav is seeking a Payments & Refunds Specialist in Chicago for an entry-level, back-office role that partners with hotels and vendors to ensure travelers’ payments are accurate and issues are resolved behind the scenes.

New graduates are welcome, and the role emphasizes strong communication, prioritization, and the ability to manage multiple accounts in a fast-paced environment. The compensation includes competitive hourly wages, equity, and comprehensive benefits.

Qualifications

• No travel industry experience required; training provided.
• Spanish language skill is a plus.
• Strong written and verbal communication is essential.
• Ability to work independently in a high-volume setting.

Responsibilities

• Make a high volume of outbound calls to hotels and travel vendors.
• Collect folios, receipts, and documentation from hotels.
• Follow up with travelers to update payment information.
• Create and distribute pre-authorization forms, including prepaid payment forms and virtual credit cards.
• Coordinate with hotels to resolve payment issues.
• Maintain accurate records and provide timely updates.

Skills

Outbound calls

Verbal communication

Written communication

Multitasking

Independent work

Attention to detail

Spanish language (bonus)

Tools

Windows-based applications

Job description

New graduates welcome to apply! Join AmTrav, a subsidiary of Perk—a global “unicorn” valued at $1.4 billion. We are a hyper-growth SaaS platform transforming the $1.3 trillion business travel market. We combine world-class tech with human empathy to ensure business travelers are never stranded and always supported.

This is an excellent entry-level opportunity for anyone looking to build a career in the travel industry. Payments & Refunds Specialists are responsible for delivering AmTrav’s highest standard of service, ensuring travelers’ critical issues are resolved efficiently and with care. This is a back-office role—you won’t be working directly with clients, but instead partnering with hotels and vendors to make sure every traveler’s needs are met. Success in this role comes down to strong communication, sharp prioritization, and a genuine team-first mindset. If you thrive managing multiple accounts, juggling timelines, and keeping things moving behind the scenes, this one’s for you.

What You’ll Do

• Make a high volume of outbound calls to hotels and travel vendors on behalf of our travelers.
• Contact hotels to obtain folios, receipts, and other required documentation.
• Follow up with travelers and travel administrators to collect updated payment information when needed.
• Create and distribute pre-authorization forms, including prepaid payment forms and virtual credit cards.
• Coordinate directly with hotels to resolve payment issues and assist with credit card reversals.
• Maintain accurate records and provide timely updates to ensure a seamless traveler experience.

What We’re Looking For

• Previous travel industry experience is a plus, but not required—we’re happy to train the right candidate.
• Spanish-language proficiency is a bonus but not required.
• Excellent written and verbal communication skills, with a strong ability to listen, empathize, and build rapport.
• Comfortable receiving coaching and feedback in a performance-driven environment focused on continuous development.
• Self-motivated and able to work independently in a fast-paced, high-volume setting with minimal supervision.
• Proficient with Windows-based applications and comfortable working on a computer for extended periods.
• A positive, professional, and customer-focused attitude when interacting with both travelers and colleagues.
• Demonstrated ability to meet performance goals and maintain a strong, reliable work history.
• Strong attention to detail and organizational skills, with the ability to manage multiple tasks simultaneously.

What we offer

• Receive competitive compensation and equity ownership in Perk
• Rest and recharge with our generous allocation of 20 vacation days and 12 public holidays
• Enjoy the flexibility of three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan
• Take control of your physical health with additional comprehensive benefit plans, covering dental, vision, and Wellhub’s gym subscription from your start date
• Rest assured that you’re covered by life and disability policies from your start date, with options to add extra protection through voluntary buy-up plans
• Plan for your future with our 401(k) plan with company matching contributions
• Care for your furry friends through partner discounts on pet insurance
• Join our unforgettable Perk events, including our spectacular annual summer party
• Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
• Focus on your family with 12-16 weeks’ paid parental leave
• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
• Broaden your horizons with up to 20 "Work from Anywhere" days per year
• Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years

Compensation

Compensation for this role is a combination of hourly and stock options. The anticipated hourly wage is between $20-$22 per hour. Actual compensation may vary based on specific qualifications, experience, and other job-related factors.

Shift looking to fill

• Monday-Friday 12pm-9pm CST OFF: Saturday/Sunday.

Training Schedule

• Monday-Friday 8am-4:30pm CST for 4 weeks