Entry-Level Payments & Refunds Specialist

AmTrav; Chicago (IL); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Equity ownership

Vacation days

Medical plans

HSA

Life insurance

Disability coverage

401(k)

Pet discounts

Perk events

Wellbeing support

Parental leave

Volunteer hours

WFH days

Sabbatical

Job summary

AmTrav, a subsidiary of Perk, is hiring an entry-level Payments & Refunds Specialist in Chicago. This back-office role focuses on coordinating payments with hotels and vendors to ensure travelers are supported and issues are resolved efficiently.

Role emphasizes strong communication, multitasking, and teamwork in a fast-paced environment, with training provided and opportunities to grow in travel finance operations.

Qualifications

• Excellent written and verbal communication skills with empathy.
• Self-motivated and able to work independently in a fast-paced, high-volume setting.
• Strong attention to detail and organizational skills for multiple tasks.

Responsibilities

• Make outbound calls to hotels and travel vendors for travelers.
• Obtain folios, receipts, and required documentation.
• Follow up with travelers to update payment details when needed.
• Create and distribute pre-authorization forms and virtual cards.
• Coordinate with hotels to resolve payment issues and reversals.
• Maintain records and provide timely updates for a seamless traveler experience.

Skills

Communication

Multitasking

Independent work

Attention to detail

Tools

Windows OS

Job description

AmTrav, a subsidiary of Perk, is hiring an entry-level Payments & Refunds Specialist in Chicago. This back-office role focuses on coordinating payments with hotels and vendors to ensure travelers are supported and issues are resolved efficiently.

Role emphasizes strong communication, multitasking, and teamwork in a fast-paced environment, with training provided and opportunities to grow in travel finance operations.