Payments & Refunds Specialist – Travel Ops (Entry-Level)

AmTrav by Perk; Chicago (IL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Equity

Vacation days

Medical plans

HSA

Life insurance

Disability insurance

401(k) match

Work from anywhere

Sabbatical

Volunteer hours

Pet insurance

Job summary

AmTrav is seeking a Payments & Refunds Specialist in Chicago for an entry-level, back-office role that partners with hotels and vendors to ensure travelers’ payments are accurate and issues are resolved behind the scenes.

New graduates are welcome, and the role emphasizes strong communication, prioritization, and the ability to manage multiple accounts in a fast-paced environment. The compensation includes competitive hourly wages, equity, and comprehensive benefits.

Qualifications

• No travel industry experience required; training provided.
• Spanish language skill is a plus.
• Strong written and verbal communication is essential.
• Ability to work independently in a high-volume setting.

Responsibilities

• Make a high volume of outbound calls to hotels and travel vendors.
• Collect folios, receipts, and documentation from hotels.
• Follow up with travelers to update payment information.
• Create and distribute pre-authorization forms, including prepaid payment forms and virtual credit cards.
• Coordinate with hotels to resolve payment issues.
• Maintain accurate records and provide timely updates.

Skills

Outbound calls

Verbal communication

Written communication

Multitasking

Independent work

Attention to detail

Spanish language (bonus)

Tools

Windows-based applications

Job description

AmTrav is seeking a Payments & Refunds Specialist in Chicago for an entry-level, back-office role that partners with hotels and vendors to ensure travelers’ payments are accurate and issues are resolved behind the scenes.

New graduates are welcome, and the role emphasizes strong communication, prioritization, and the ability to manage multiple accounts in a fast-paced environment. The compensation includes competitive hourly wages, equity, and comprehensive benefits.