Travel Concierge & Executive Support Specialist

AmTrav; Chicago (IL); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Equity ownership in Perk

20 vacation days + 12 holidays

Medical plans with company contrib. +高

Wellbeing with Spring Health

401(k) with company match

Work from Anywhere days

Sabbatical after 5 years

Job summary

AmTrav, a Perk subsidiary, is seeking a Customer Care Travel Advisor to deliver exceptional service and coordinate complex corporate travel.

You’ll manage multi-channel bookings, ensure policy compliance, and provide VIP-level support for executives in a fast-paced hybrid Chicago setting. Immersive training, partnership with Team Lead, and a focus on traveler satisfaction define the role.

Qualifications

• Multichannel support experience across phone, chat, and email.
• Ability to coordinate complex, multi-city itineraries with various transport modes.
• Understanding of corporate travel policies and vendor contracts.
• VIP/executive service delivery experience or capability.
• Focus on safety and traveler protection in dynamic events.

Responsibilities

• Execute flawless bookings and modifications via phone, live chat, and email.
• Coordinate complex, multi-city international trips including air, rail, ground transport, and lodging using our software.
• Enforce corporate travel policy and budgets across bookings with preferred vendors.
• Provide white-glove service for executives, honoring specific preferences.
• Monitor global events and proactively reroute travelers to ensure safety.

Skills

Multichannel support

Itinerary management

Policy compliance

VIP concierge

Duty of care

Crisis mindset

Active listening

Clear communication

Tech-savvy

Job description

AmTrav, a Perk subsidiary, is seeking a Customer Care Travel Advisor to deliver exceptional service and coordinate complex corporate travel.

You’ll manage multi-channel bookings, ensure policy compliance, and provide VIP-level support for executives in a fast-paced hybrid Chicago setting. Immersive training, partnership with Team Lead, and a focus on traveler satisfaction define the role.