Payments & Refunds Associate (Entry Level)

Perk; Chicago (IL); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation and equity

20 vacation days + 12 holidays

Flexible medical plans with HSA

Life & disability coverage

401(k) with company match

Relocation assistance

Wellbeing support

Sabbatical after 5 years

Job summary

Perk, the global travel and spend management platform, is hiring a Payments & Refunds Specialist. This entry-level role with AmTrav, a Perk subsidiary, focuses on delivering top-tier service by coordinating with hotels and vendors to resolve payment issues for travelers.

You’ll thrive if you excel in clear communication, multi-account prioritization, and teamwork. This back-office role involves coordination behind the scenes rather than direct client interaction.

Qualifications

• Excellent written and verbal communication skills.
• Strong listening and rapport-building abilities.
• Willingness to receive coaching in a performance-driven environment.
• Self-motivated and able to work with minimal supervision.
• Able to manage high-volume, multi-account workload.

Responsibilities

• Make a high volume of outbound calls to hotels and travel vendors.
• Request folios, receipts, and documentation from hotels.
• Follow up with travelers to collect updated payment information.
• Create and distribute pre-authorization forms and virtual cards.
• Coordinate with hotels to resolve payment issues and reversals.
• Maintain records and provide timely traveler updates.

Skills

Outbound calls

Communication

Customer service

Coaching receptiveness

Independent work

Attention to detail

Windows apps

Tools

Windows-based applications

Job description

Perk, the global travel and spend management platform, is hiring a Payments & Refunds Specialist. This entry-level role with AmTrav, a Perk subsidiary, focuses on delivering top-tier service by coordinating with hotels and vendors to resolve payment issues for travelers.

You’ll thrive if you excel in clear communication, multi-account prioritization, and teamwork. This back-office role involves coordination behind the scenes rather than direct client interaction.