Travel Customer Support Specialist - Inbound Global Accounts

Concentrix; Berkley (MI); On-site; USD 19,000 - 30,000; Full time

Job summary

Concentrix is seeking a Travel Customer Support Specialist to help leading travel brands deliver exceptional experiences. You’ll handle inbound inquiries via phone, email, and chat, assisting customers with bookings, itinerary changes, cancellations, refunds, and travel-related questions.

Using digital tools and CRM systems, you’ll resolve issues, de-escalate concerns, and provide accurate, timely information.

Job description

Concentrix is seeking a Travel Customer Support Specialist to help leading travel brands deliver exceptional experiences. You’ll handle inbound inquiries via phone, email, and chat, assisting customers with bookings, itinerary changes, cancellations, refunds, and travel-related questions.

Using digital tools and CRM systems, you’ll resolve issues, de-escalate concerns, and provide accurate, timely information.