Travel Customer Support Specialist - CX & Growth

Concentrix; New Hudson (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

Concentrix is seeking a Travel Customer Support Specialist to support leading travel brands with outstanding service. You will handle inbound inquiries by phone, email and chat, help with bookings, itinerary changes, cancellations, refunds, and travel questions.

Using CRM tools and digital channels, you’ll resolve issues, de-escalate concerns, and provide accurate, timely information. This role emphasizes collaboration, learning, and a commitment to customer experience.

Responsibilities

• Handle inbound inquiries via phone, email, and chat.
• Assist customers with bookings, itinerary changes, cancellations, refunds, and travel questions.
• Resolve issues using CRM systems and provide accurate, timely information.

Job description

Concentrix is seeking a Travel Customer Support Specialist to support leading travel brands with outstanding service. You will handle inbound inquiries by phone, email and chat, help with bookings, itinerary changes, cancellations, refunds, and travel questions.

Using CRM tools and digital channels, you’ll resolve issues, de-escalate concerns, and provide accurate, timely information. This role emphasizes collaboration, learning, and a commitment to customer experience.