Travel Customer Support Specialist — CX & Booking Expert

Concentrix; Milford Charter Township (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

Concentrix is seeking a Travel Customer Support Specialist to help top travel brands deliver exceptional experiences. You will handle inquiries across phone, email, and chat, assisting travelers with bookings and itinerary changes.

You will use digital tools and CRM systems to resolve issues, de‑escalate concerns, and provide accurate, timely information. This role values collaboration, learning, and performance as you build skills in customer experience and global client support.

Qualifications

• Experience handling inbound inquiries via phone, email, and chat.
• Ability to assist with bookings, itinerary changes, and refunds.
• Familiarity with CRM tools and digital customer service workflows.

Responsibilities

• Handle inbound inquiries via phone, email, and chat.
• Assist customers with bookings, itinerary changes, cancellations, and refunds.
• Use digital tools and CRM systems to resolve issues.
• De-escalate concerns and provide accurate, timely information.

Skills

Customer service

Multichannel support

CRM systems

Tools

CRM platforms

Job description

Concentrix is seeking a Travel Customer Support Specialist to help top travel brands deliver exceptional experiences. You will handle inquiries across phone, email, and chat, assisting travelers with bookings and itinerary changes.

You will use digital tools and CRM systems to resolve issues, de‑escalate concerns, and provide accurate, timely information. This role values collaboration, learning, and performance as you build skills in customer experience and global client support.