Global Travel Support Specialist

Concentrix; West Bloomfield Charter Township (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Concentrix is hiring a Travel Customer Support Specialist to join our team in the United States. You will handle inbound inquiries by phone, email, and chat, assisting customers with bookings, itinerary changes, cancellations, refunds, and travel-related questions.

Using digital tools and CRM systems, you’ll resolve issues, de-escalate concerns, and provide accurate, timely information. The role offers a collaborative, inclusive culture with opportunities to build skills in customer experience,

Job description

Concentrix is hiring a Travel Customer Support Specialist to join our team in the United States. You will handle inbound inquiries by phone, email, and chat, assisting customers with bookings, itinerary changes, cancellations, refunds, and travel-related questions.

Using digital tools and CRM systems, you’ll resolve issues, de-escalate concerns, and provide accurate, timely information. The role offers a collaborative, inclusive culture with opportunities to build skills in customer experience,