Global Travel Support & Customer Experience Specialist

Concentrix; Pleasant Ridge (MI); On-site; USD 34,000 - 42,000; Full time

Job summary

Concentrix is seeking a Travel Customer Support Specialist to join our team in handling inbound inquiries via phone, email, and chat. You will assist customers with bookings, itinerary changes, cancellations, refunds, and general travel questions.

Using CRM tools, you will resolve issues, de‑escalate concerns, and provide accurate information while contributing to a collaborative culture that prioritizes learning and performance, with opportunities to grow in customer experience and analytics.

Job description

Concentrix is seeking a Travel Customer Support Specialist to join our team in handling inbound inquiries via phone, email, and chat. You will assist customers with bookings, itinerary changes, cancellations, refunds, and general travel questions.

Using CRM tools, you will resolve issues, de‑escalate concerns, and provide accurate information while contributing to a collaborative culture that prioritizes learning and performance, with opportunities to grow in customer experience and analytics.