Travel Customer Support Specialist – Booking & Care

Concentrix; Westland (MI); On-site; USD 42,000 - 52,000; Full time

Job summary

Concentrix is seeking a Travel Customer Support Specialist to help leading travel brands deliver exceptional experiences. You’ll handle inquiries from customers via phone, email, and chat, assisting with bookings, itinerary changes, cancellations, refunds, and travel-related questions.

You’ll use digital tools and CRM systems to resolve issues, de‑escalate concerns, and provide accurate, timely information.

Qualifications

• Experience delivering front-line customer support across multiple channels.
• Strong communication and problem-solving skills.
• Familiarity with CRM software and case management tools.

Responsibilities

• Handle inbound inquiries via phone, email, and chat.
• Assist customers with bookings, itinerary changes, cancellations, refunds, and travel questions.
• Resolve issues, de-escalate concerns, and provide accurate information.

Skills

Customer service

Communication

CRM systems

Tools

CRM systems

Job description

Concentrix is seeking a Travel Customer Support Specialist to help leading travel brands deliver exceptional experiences. You’ll handle inquiries from customers via phone, email, and chat, assisting with bookings, itinerary changes, cancellations, refunds, and travel-related questions.

You’ll use digital tools and CRM systems to resolve issues, de‑escalate concerns, and provide accurate, timely information.