Travel Customer Experience Specialist

Concentrix; Inkster (MI); Presencial; USD 36.000 - 60.000; Jornada completa

Descripción de la vacante

Concentrix is seeking a Travel Customer Support Specialist to assist customers with bookings, itinerary changes, cancellations, refunds, and travel-related questions. You will handle inquiries across phone, email, and chat, using CRM tools to resolve issues and provide accurate, timely information.

You will work within a collaborative culture that emphasizes learning, feedback, and performance, with opportunities to grow skills in customer experience, analytics, and global client support.

Responsabilidades

• Handle inbound inquiries via phone, email, and chat about bookings and travel questions.
• Assist customers with itinerary changes, cancellations, and refunds.
• Resolve issues using CRM systems and digital tools and provide accurate information.

Descripción del empleo

Concentrix is seeking a Travel Customer Support Specialist to assist customers with bookings, itinerary changes, cancellations, refunds, and travel-related questions. You will handle inquiries across phone, email, and chat, using CRM tools to resolve issues and provide accurate, timely information.

You will work within a collaborative culture that emphasizes learning, feedback, and performance, with opportunities to grow skills in customer experience, analytics, and global client support.