Travel Customer Service Representative - Travel & Hospitality

Concentrix; Inkster (MI); On-site; USD 36,000 - 60,000; Full time

Job summary

Concentrix is seeking a Travel Customer Support Specialist to assist customers with bookings, itinerary changes, cancellations, refunds, and travel-related questions. You will handle inquiries across phone, email, and chat, using CRM tools to resolve issues and provide accurate, timely information.

You will work within a collaborative culture that emphasizes learning, feedback, and performance, with opportunities to grow skills in customer experience, analytics, and global client support.

Responsibilities

• Handle inbound inquiries via phone, email, and chat about bookings and travel questions.
• Assist customers with itinerary changes, cancellations, and refunds.
• Resolve issues using CRM systems and digital tools and provide accurate information.

Job description

Join Concentrix as a Travel Customer Support Specialist and help leading travel brands deliver exceptional experiences. You’ll handle inbound inquiries via phone, email, and chat, assisting customers with bookings, itinerary changes, cancellations, refunds, and travel-related questions. Using digital tools and CRM systems, you’ll resolve issues, de‑escalate concerns, and provide accurate, timely information. You’ll work within a collaborative, inclusive culture that values learning, feedback, and performance, with clear opportunities to build skills in customer experience, analytics, and global client support.