Travel Customer Support Pro - Bookings & Help

Concentrix; Wixom (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Concentrix is seeking a Travel Customer Support Specialist to handle inbound inquiries by phone, email, and chat, assisting customers with bookings, itinerary changes, cancellations and refunds.

You will use digital tools and CRM systems to resolve issues, de‑escalate concerns, and provide accurate information, while joining a collaborative culture that values learning and performance. This role offers opportunities to develop skills in customer experience, analytics, and global client support.

Job description

Concentrix is seeking a Travel Customer Support Specialist to handle inbound inquiries by phone, email, and chat, assisting customers with bookings, itinerary changes, cancellations and refunds.

You will use digital tools and CRM systems to resolve issues, de‑escalate concerns, and provide accurate information, while joining a collaborative culture that values learning and performance. This role offers opportunities to develop skills in customer experience, analytics, and global client support.