Travel Customer Experience & Support Specialist

Concentrix; Detroit (MI); Presencial; USD 34.000 - 52.000; Jornada completa

Descripción de la vacante

Concentrix is seeking a Travel Customer Support Specialist to help travelers with bookings, changes, and questions. You’ll handle inquiries by phone, email, and chat using CRM systems, resolving issues and providing accurate information.

You’ll work within a collaborative culture that values learning and performance, with opportunities to build skills in customer experience and global client support. Join a team that supports leading travel brands and strives to deliver exceptional experiences

Formación

• Experience in handling customer inquiries and providing solutions.
• Familiarity with travel-related bookings and policy basics.

Responsabilidades

• Handle inbound inquiries via phone, email, and chat.
• Assist customers with bookings, itinerary changes, cancellations, refunds, and travel questions.

Conocimientos

Customer service

Herramientas

CRM systems

Descripción del empleo

Concentrix is seeking a Travel Customer Support Specialist to help travelers with bookings, changes, and questions. You’ll handle inquiries by phone, email, and chat using CRM systems, resolving issues and providing accurate information.

You’ll work within a collaborative culture that values learning and performance, with opportunities to build skills in customer experience and global client support. Join a team that supports leading travel brands and strives to deliver exceptional experiences