Global Travel Customer Support Specialist

Concentrix; Ferndale (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Concentrix is hiring a Travel Customer Support Specialist to assist customers with bookings, itinerary changes, cancellations, and refunds across phone, email, and chat channels.

You will use CRM systems to resolve issues, de-escalate concerns, and provide accurate information while contributing to a collaborative culture that emphasizes learning and performance in global client support.

Qualifications

• Proven ability to deliver high-quality customer service across channels.
• Strong communication skills with a focus on clarity and empathy.
• Ability to resolve issues efficiently and think critically to find solutions.

Responsibilities

• Handle inbound inquiries via phone, email, and chat to assist customers.
• Assist customers with bookings, itinerary changes, cancellations, and refunds.
• Utilize CRM tools to document interactions and resolve issues.
• De-escalate concerns and provide accurate information in a timely manner.

Skills

Customer service mindset

Effective communication

Problem solving

Tools

CRM software

Job description

Concentrix is hiring a Travel Customer Support Specialist to assist customers with bookings, itinerary changes, cancellations, and refunds across phone, email, and chat channels.

You will use CRM systems to resolve issues, de-escalate concerns, and provide accurate information while contributing to a collaborative culture that emphasizes learning and performance in global client support.