Trauma-Informed Community Support Specialist

Bowery Residents' Committee, Inc.; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid vacation

13+ paid holidays? exact

Job summary

Bowery Residents' Committee, Inc. (BRC) is seeking a Community Technician to help maintain a safe, supportive residential environment for individuals experiencing homelessness across day and night shifts.

You will monitor rounds, de-escalate crises, perform basic first aid, and document incidents with empathy and professionalism. This full-time on-site role includes on-the-job training, certifications (CPR/First Aid, Narcan), and pathways toward case management and leadership within a

Qualifications

• Proven ability to engage with individuals in crisis with empathy.
• Experience applying trauma-informed care principles in challenging settings.
• Strong verbal and written communication; maintain clear documentation.

Responsibilities

• Maintain a safe, orderly residential environment through rounds and monitoring.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts and crises professionally and promptly.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR; Narcan training provided).
• Complete incident logs, progress notes, and documentation.
• Support fire safety inspections and general compliance.
• Assist with meals, escorting, inventory, and facility upkeep.

Skills

Trauma-informed care

Crisis intervention

Empathy

Communication skills

De-escalation techniques

Education

High School diploma or GED

Job description

Bowery Residents' Committee, Inc. (BRC) is seeking a Community Technician to help maintain a safe, supportive residential environment for individuals experiencing homelessness across day and night shifts.

You will monitor rounds, de-escalate crises, perform basic first aid, and document incidents with empathy and professionalism. This full-time on-site role includes on-the-job training, certifications (CPR/First Aid, Narcan), and pathways toward case management and leadership within a