Trauma-Informed Community Technician | Crisis Support

Bowery Residents' Committee; New York (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance starting Day One

Dental insurance starting Day One

3+ weeks vacation and holidays

403(b) retirement plan with employer’s

Tuition assistance and paid training

Flexible Spending Accounts

Staff wellbeing initiatives

Job summary

Bowery Residents' Committee in New York, NY seeks a Community Technician to provide frontline support in a 24/7 program. The role emphasizes crisis response, safety, documentation, and compassionate care for individuals experiencing homelessness.

Reliable, empathetic professionals with strong communication and basic computer skills will thrive here. The position includes mandatory overtime and structured training through BRC-sponsored certifications.

Qualifications

• Must have High School diploma or GED.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Communication skills

Calm under pressure

Empathy

Basic computer skills

Education

High School diploma or GED

Tools

CPR/First Aid training

Job description

Bowery Residents' Committee in New York, NY seeks a Community Technician to provide frontline support in a 24/7 program. The role emphasizes crisis response, safety, documentation, and compassionate care for individuals experiencing homelessness.

Reliable, empathetic professionals with strong communication and basic computer skills will thrive here. The position includes mandatory overtime and structured training through BRC-sponsored certifications.