Crisis-Response Community Technician

Bowery Residents' Committee; New York (NY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance starting Day One

Dental insurance starting Day One

3+ weeks vacation, 12 holidays

403(b) retirement plan with employer"s

Tuition assistance

Flexible Spending Accounts

Tuition assistance and paid training

Job summary

Bowery Residents' Committee seeks a Community Technician to provide a steady, compassionate presence for individuals experiencing homelessness across a 24/7 program. You will monitor, de‑escalate crises, and support safety and daily operations on each shift.

This role requires trauma‑informed engagement, strong communication, and readiness for mandatory overtime and overtime coverage. BRC offers training, certifications, tuition support, and opportunities to advance within a mission‑driven team

Qualifications

• High School diploma or GED required.
• Experience in crisis intervention or homelessness services is a plus.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Strong communication skills

Basic computer proficiency

Bilingual candidates encouraged

Calm under pressure

Willingness to obtain certifications

Education

High School diploma or GED

Security Guard license

Food Handler Certificate

Job description

Bowery Residents' Committee seeks a Community Technician to provide a steady, compassionate presence for individuals experiencing homelessness across a 24/7 program. You will monitor, de‑escalate crises, and support safety and daily operations on each shift.

This role requires trauma‑informed engagement, strong communication, and readiness for mandatory overtime and overtime coverage. BRC offers training, certifications, tuition support, and opportunities to advance within a mission‑driven team