Trauma-Informed Community Technician — Crisis Support

Bowery Residents' Committee; New York (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health and dental insurance starting “

Paid time off

403(b) retirement plan

Tuition assistance

Flexible Spending Accounts

Staff wellbeing

Job summary

The role emphasizes trauma-informed care, de-escalation, and crisis response. You will screen residents and visitors, document incidents, support meals and facility upkeep, and pursue certifications offered by BRC. It is a full-time, 37.5-hour schedule with mandatory overtime and opportunities for career growth.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Communication skills

Basic computer proficiency

Calm under pressure

Willingness to obtain certifications

Bilingual

Education

High School diploma or GED

Job description

The role emphasizes trauma-informed care, de-escalation, and crisis response. You will screen residents and visitors, document incidents, support meals and facility upkeep, and pursue certifications offered by BRC. It is a full-time, 37.5-hour schedule with mandatory overtime and opportunities for career growth.