Trauma-Informed Community Technician | Crisis Intervention

Bowery Residents' Committee; New York (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health and dental insurance starting 1

Vacation time 3+ weeks + holidays

403(b) retirement plan with employer-m

Tuition assistance and paid training

Flexible Spending Accounts

Job summary

Bowery Residents' Committee (BRC) seeks a Community Technician to provide consistent, trusted presence for residents, including support during crises, transitions, and everyday interactions. You will help maintain safety, dignity, and order, while participating in trauma-informed care and de-escalation techniques.

The role offers opportunities for certifications (CPR/First Aid, Narcan, Fire Safety Guard, etc.) and clear pathways to case management and leadership.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Communication skills

Basic computer proficiency

Stay calm under pressure

Maintain professional boundaries

Education

High School diploma or GED

Job description

Bowery Residents' Committee (BRC) seeks a Community Technician to provide consistent, trusted presence for residents, including support during crises, transitions, and everyday interactions. You will help maintain safety, dignity, and order, while participating in trauma-informed care and de-escalation techniques.

The role offers opportunities for certifications (CPR/First Aid, Narcan, Fire Safety Guard, etc.) and clear pathways to case management and leadership.