Transplant Patient Services Specialist

Penn Medicine; Philadelphia (Philadelphia County); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Tuition assistance

Employee benefits program

Job summary

Penn Medicine is seeking a Patient Services Associate to support the practice with patient-centered care and efficient front-end operations. The role involves handling patient arrivals and departures, scheduling appointments, and updating insurance and billing information in the EMR system.

Responsibilities include answering patient inquiries, routing requests, collecting copays, and ensuring accurate demographic data.

Qualifications

• H.S. Diploma/GED required.
• 2+ years medical office experience or 4 years customer service experience; advanced degree may be considered in lieu of experience.
• Associate of Arts or Science.

Responsibilities

• Assists in arrival and/or departure activities of patients in the practice.
• Manages and handles patient calls and inquiries; coordinates patient appointments.
• Updates patient insurance/billing information; performs point of service activities.
• Collects copays and records accurately; obtains signatures/forms and insurance cards.
• Communicates with patients regarding patient flow and wait times; reports issues to management.

Skills

Customer service

Communication

EMR proficiency

Education

H.S. Diploma/GED

Associate of Arts or Science

2+ years medical office experience or 4 years customer service

Tools

EMR (Electronic Medical Records)

Job description

Penn Medicine is seeking a Patient Services Associate to support the practice with patient-centered care and efficient front-end operations. The role involves handling patient arrivals and departures, scheduling appointments, and updating insurance and billing information in the EMR system.

Responsibilities include answering patient inquiries, routing requests, collecting copays, and ensuring accurate demographic data.