Patient Services & Scheduling Specialist

Penn Medicine, University of Pennsylvania Health System; Phoenixville (Chester County); On-site; USD 38,000 - 54,000; Full time

Job summary

Penn Medicine is seeking a Patient Services Associate for the PHX Multispecialty Shared Services. You will support front-desk operations and patient flow while upholding a patient-centered approach.

In this full-time role, you will handle registration, scheduling, and billing activities in a physician practice or call center setting, using EMR tools to ensure accurate data and timely service. The department emphasizes teamwork and compassionate care.

Qualifications

• HS Diploma or GED required.
• Minimum 2 years of medical office or relevant customer service experience.
• Advanced degree may be considered in lieu of experience.

Responsibilities

• Assist patient services focusing on patient and customer care.
• Answer phones, route messages, and maintain EMR communications.
• Schedule and confirm appointments; communicate changes to patients.
• Handle check-out, collect copays, and update insurance in EMR.
• Coordinate referrals and pre-authorizations as required.
• Support access center tasks for new patient scheduling and call handling.

Education

HS Diploma/GED

Job description

Penn Medicine is seeking a Patient Services Associate for the PHX Multispecialty Shared Services. You will support front-desk operations and patient flow while upholding a patient-centered approach.

In this full-time role, you will handle registration, scheduling, and billing activities in a physician practice or call center setting, using EMR tools to ensure accurate data and timely service. The department emphasizes teamwork and compassionate care.