Patient Experience Coordinator

Penn Medicine; Philadelphia (Philadelphia County); On-site; USD 38,000 - 46,000; Full time

Job summary

Penn Medicine is seeking a Patient Services Associate to support patient-focused care across departments. You will manage patient arrivals, handle inquiries, and coordinate appointments in a fast-paced setting.

The role requires strong communication, front-desk experience, and comfort with EMR systems. Full-time hours at Pennsylvania Hospital offer a comprehensive benefits package and opportunities to contribute to high-quality care.

Qualifications

• HS Diploma or GED required.
• 2+ years medical office experience or 4 years customer service experience required.
• Advanced degrees may be considered in lieu of experience.

Responsibilities

• Assist with patient arrival/departure and checkout processes; collect copays and verify information.
• Schedule and coordinate patient appointments; communicate changes and confirm visits.
• Maintain patient records in EMR and ensure accurate billing/insurance data.

Skills

Patient Service

Phone Etiquette

EMR Knowledge

Education

HS Diploma/GED

Job description

Penn Medicine is seeking a Patient Services Associate to support patient-focused care across departments. You will manage patient arrivals, handle inquiries, and coordinate appointments in a fast-paced setting.

The role requires strong communication, front-desk experience, and comfort with EMR systems. Full-time hours at Pennsylvania Hospital offer a comprehensive benefits package and opportunities to contribute to high-quality care.