Transplant Patient Services Associate

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); On-site; USD 25,000 - 33,000; Full time

Job summary

Penn Medicine's Transplant Support Team at HUP is seeking a Patient Service Associate (PSA) to support patient-centered care in a fast-paced academic medical setting.

The PSA will assist with patient arrival/departure, schedule management, insurance updates, copay collection, and front-end operations while ensuring accurate EMR documentation and high-quality service. Prior medical office experience is preferred.

Qualifications

• H.S. Diploma/GED (Required)
• 2+ years medical office experience, or 4 years of customer service experience
• Advanced degree may be considered in lieu of experience
• Associate of Arts or Science

Responsibilities

• Assist the practice with patient focus and high-quality care, handling arrivals/departures and patient inquiries.
• Answer phones promptly, route requests, retrieve voicemails, and document messages in EMR.
• Schedule patient appointments per visit reason and protocol, confirm changes, and handle rescheduling.
• Collect copays, verify insurance cards, referrals/authorizations, and complete check-out procedures.
• Communicate patient flow and wait times, and escalate issues to management as needed.
• Maintain knowledge of insurance requirements for billing and copayments.
• Register new patients in EMR and ensure end-of-day reconciliation of receipts.
• Resolve front-end queues and generate front-end reports as requested.
• Ensure compliance with relevant regulatory standards (HIPAA, etc.).
• Coordinate clinical and administrative aspects of new patient scheduling in the ACD environment.

Skills

Patient service

Communication

Phone etiquette

EMR experience

Education

H.S. Diploma/GED

Associate/Bachelor’s/Master’s considered in lieu of experience

Tools

EMR

Job description

Penn Medicine's Transplant Support Team at HUP is seeking a Patient Service Associate (PSA) to support patient-centered care in a fast-paced academic medical setting.

The PSA will assist with patient arrival/departure, schedule management, insurance updates, copay collection, and front-end operations while ensuring accurate EMR documentation and high-quality service. Prior medical office experience is preferred.