Patient Experience & Care Coordinator

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Job summary

Penn Medicine is seeking aPatient Services Associate to support front-end patient flow, answer calls, schedule appointments, and handle check-in/check-out in EMR at the Hospital of the University of Pennsylvania.

The role emphasizes patient- and customer-centered care, accuracy in collecting insurance information and copays, and collaboration with practice teams to meet service and financial targets.

Qualifications

• Minimum HS diploma or GED required and medical office experience preferred.
• 2+ years in medical office setting or 4+ years in customer service required.
• Demonstrated strong communication and patient-focused service.

Responsibilities

• Manage patient calls and inquiries, route to appropriate team, and schedule appointments.
• Update EMR with patient information and appointment status; collect copays when applicable.
• Assist in arrival/departure activities and support front-end processes in the practice.

Skills

Customer service

Communication

Phone etiquette

Education

High school diploma or GED

Medical office experience

Customer service experience

Job description

Penn Medicine is seeking aPatient Services Associate to support front-end patient flow, answer calls, schedule appointments, and handle check-in/check-out in EMR at the Hospital of the University of Pennsylvania.

The role emphasizes patient- and customer-centered care, accuracy in collecting insurance information and copays, and collaboration with practice teams to meet service and financial targets.