Transplant Care Access Coordinator

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); On-site; USD 22,000 - 30,000; Full time

Job summary

Penn Medicine is seeking a Patient Services Associate to support patient-focused care in our practice. The PSA will manage patient arrivals/departures, field calls, schedule appointments, verify insurance information, and collect copays, ensuring accurate EMR updates and smooth patient flow.

Ideal candidates will have a high school diploma/GED, 2+ years in a medical office or 4 years in customer service, and may have an advanced degree in lieu of experience.

Qualifications

• H.S. Diploma or GED required.
• 2+ years medical office experience, or 4 years in customer service.
• Advanced degree may be considered in lieu of experience.

Responsibilities

• Assists in patient arrival and departure activities in the practice.
• Handles patient calls and inquiries; updates scheduling and communications.
• Schedules patient appointments per protocol and manages insurance/billing updates.
• Collects copays and ensures accurate checkout procedures; updates EMR with visit status.

Skills

Customer service

Communication

Phone handling

EMR usage

Education

H.S. Diploma/GED

Associate of Arts/Science

Advanced degree in lieu of experience

Tools

EMR system

Job description

Penn Medicine is seeking a Patient Services Associate to support patient-focused care in our practice. The PSA will manage patient arrivals/departures, field calls, schedule appointments, verify insurance information, and collect copays, ensuring accurate EMR updates and smooth patient flow.

Ideal candidates will have a high school diploma/GED, 2+ years in a medical office or 4 years in customer service, and may have an advanced degree in lieu of experience.