Patient Services & Scheduling Specialist

Penn Medicine, University of Pennsylvania Health System; Lancaster (Lancaster County); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Tuition assistance

Benefits package

Job summary

Penn Medicine is seeking a part-time patient access professional to support scheduling, registration and insurance verification. The role requires clear communication with patients and coordination of tests and referrals across hospital and physician offices.

Responsibilities include handling inquiries, assisting with billing clearance, and ensuring accurate patient information in the system. This position emphasizes compliant, patient-centric service in a busy clinical setting.

Qualifications

• 1 year of clerical or customer service experience.
• 1 year experience with basic keyboarding and office equipment.
• 1 year Revenue Cycle exposure in hospital setting.
• Epic or EMR experience preferred.

Responsibilities

• Perform patient registration, scheduling, and insurance verification.
• Coordinate tests and referrals with hospital and physician offices.
• Handle inquiries and manage patient communications professionally.
• Support compliance with billing and financial clearance processes.
• Direct patients to appropriate personnel for questions on coverage and payments.

Skills

Customer service

Clerical work

Registration

Education

High School Diploma/GED

Tools

Epic EMR

Job description

Penn Medicine is seeking a part-time patient access professional to support scheduling, registration and insurance verification. The role requires clear communication with patients and coordination of tests and referrals across hospital and physician offices.

Responsibilities include handling inquiries, assisting with billing clearance, and ensuring accurate patient information in the system. This position emphasizes compliant, patient-centric service in a busy clinical setting.