Transit Customer Specialist - Plan Rides & Resolve Issues

rabbittransit; West Manchester Township (York County); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Sick/SEP pension

Paid holidays

Paid time off

Life insurance

Disability insurance

Job summary

rabbittransit is seeking a Customer Service Representative to assist riders with trip planning, service information, and issue resolution. You will manage trip reservations, process fare payments, and support at the transfer center, helping keep community mobility accessible and reliable.

Join us in delivering friendly, efficient service during standard weekday hours with a full benefits package. Public transit experience, or willingness to learn, is valued.

Responsibilities

• Answer incoming calls with politeness and professionalism.
• Assist passengers with trip planning and service information.
• Resolve problems passengers may encounter.
• Use computers to manage trip reservations.
• Handle fare collections.
• Assist at the transfer center with face-to-face customer service.
• Contribute to community outreach and mobility initiatives.

Skills

Customer service

Phone support

Trip planning

Tools

Reservation system

Job description

rabbittransit is seeking a Customer Service Representative to assist riders with trip planning, service information, and issue resolution. You will manage trip reservations, process fare payments, and support at the transfer center, helping keep community mobility accessible and reliable.

Join us in delivering friendly, efficient service during standard weekday hours with a full benefits package. Public transit experience, or willingness to learn, is valued.