Transit Customer Support & Trip Planner

rabbittransit; West Manchester Township (York County); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Simplified Employee Pension

Paid holidays

Paid time off

Life and disability insurance

Job summary

rabbittransit is seeking a Customer Service Representative in York, PA. The role focuses on helping riders plan trips, answering questions, and resolving issues to improve mobility in the community.

Work schedule is Monday through Friday, 10:30 AM to 7 PM, with the office operating hours aligned to call center coverage. This is a full-time position offering a comprehensive benefits package including health, dental, vision, and pension options.

Qualifications

Responsibilities

• Answer incoming phone calls in a courteous, professional manner.
• Assist passengers with trip planning and provide service information.
• Resolve customer inquiries and problems related to transit services.
• Process trip reservations and fare collections using the queue system.
• Assist at the transfer center with face-to-face customer service.
• Contribute to community outreach efforts and promote ridership.

Job description

rabbittransit is seeking a Customer Service Representative in York, PA. The role focuses on helping riders plan trips, answering questions, and resolving issues to improve mobility in the community.

Work schedule is Monday through Friday, 10:30 AM to 7 PM, with the office operating hours aligned to call center coverage. This is a full-time position offering a comprehensive benefits package including health, dental, vision, and pension options.