Customer Service Rep. - PT (Bilingual Preferred)

rabbittransit; West Manchester Township (York County); On-site; USD 20,000 - 28,000; Part time

Job summary

rabbittransit in York, PA is seeking a bilingual Customer Service Representative for a Part-Time role. Located at 415 Zarfoss Drive, York, PA 17404, this position offers hours Monday through Friday 8 AM - 1 PM and pay of $17.50 per hour with weekly pay.

The job supports planning trips, answering questions, and resolving passenger issues to improve mobility access. You will handle reservations with our queue system, collect fares, assist at the transfer center, and engage in community outreach.

Qualifications

• Bilingual required.

Responsibilities

• Answer calls with politeness and professionalism.
• Manage customers' trip reservations using the queue system.
• Resolve issues and handle fare collections.
• Assist at the transfer center with face-to-face service and community outreach.

Skills

Bilingual

Customer service

Phone support

Job description

BILINGUAL, Part -Time

Location: 415 Zarfoss Drive, York, PA 17404

Pay: $17.50/hour, Weekly Pay

Schedule: Monday through Friday 8 AM - 1 PM

Our customer service department operates Monday through Friday, 7 AM - 7 PM, and Saturdays, 8 AM - 4 PM.

Imagine every \"ring\" being an opportunity to impact someone's day in a meaningful way. As a Customer Service Representative at rabbittransit, you're not just answering phone calls; you're helping people plan their trips, providing service information and resolving any problems passengers may encounter.

Your essential duties are the backbone of our mission - providing community members safe, reliable, and customer-centered mobility services. Calls are organized in our queue system, and as a customer service representative, you'll answer with politeness and professionalism, creating a lasting impression and fostering ridership. You'll play a pivotal part in making public transit more accessible, by offering information about our services and assisting with trip planning. Your responsibilities also include using computers to manage customers' trip reservations, resolving issues, handling fare collections, assisting at the transfer center with face to face customer service and contributing to community outreach.

Join us in turning every call into an opportunity to enhance mobility in our community.

The Authority is an equal employment opportunity employer.